Work History
Managing Producer, Board Operator- Current Occupation (Part time)
For the People Law in Plain Language Radio Show- Philadelphia, Pennsylvania
Overseen the day-to-day business affairs of the For the People Law Show. Advised and counseled radio personnel concerning professional matters. Organized music choices, guests, callers for talk radio or competitions, timings, and overall show content. Operated the technical controls (sound volume levels, recording software, switchboard, etc.) for on-air talent.
Key Achievements:
· Transformed an under producing team immediately ,which elevated show creation, while building morale and motivation
· Awarded for my interactions with high profile/celebrity clients
· Promoted from team member to Assistant Producer.
· Promoted for hard work into a created position: Managing Producer
Home Furnishing Consultant- 5/2012- 11/2012
American Signature Inc. - Philadelphia, Pennsylvania
Identified prospective customers using lead generating methods (good customer service) and performing an average of 25 or more sells per day. Participated in various incentive programs and contests designed to support achievement of production goals. Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with an 80% success rate. Computed sales prices, total purchases and processed payments. Helped customers with questions, problems and complaints in person and via telephone.
Key Achievements:
· Surpassed personal and store quota and became #1 salesperson in the store.
Cage Cashier- 01/2011- 02/2012
Parx Casino- Bensalem, Pennsylvania
Executed customer transactions, including deposits, withdrawals, money orders and checks. Organized, stocked and maintained the teller window area. Processed cash withdrawals for clients with credit cards, credit lines, and/or cashier's or traveler’s checks. Trained employees on keeping up with world-class customer service while operating the cash drawer. Ensured high quality visit while interchanging high volumes of currencies.
Key Achievements:
· Provided world class customer service while handling cash draws that valued up to half a million dollars
· Promoted to Team Lead of the cashiers.
Guest Relations- 03/2009- 10/2011 (Seasonal)
Philadelphia Zoo- Philadelphia, Pa
Operated a cash register to process cash, check and credit card transactions. Developed positive customer relationships through friendly greetings and world-class customer service. Trained and served as a peer coach for new sales associates .Answered questions regarding the zoo and the zoo store; the animals, memberships, and its merchandise. Operated amusement park rides. Ensured high quality visit to guests.
Key Achievements:
· Team Member of the Month- several times.
· Promoted four times.
· Team Lead of a group of 30.
Experience Host, Birthday Party Host, Birthday Party Coordinator- 06/2008-12/2008 (Seasonal)
Please Touch Museum- Philadelphia, Pennsylvania
Managed team of 20+ professionals. Trained, coached, and mentored staff to ensure smooth adoption of new birthday party program. Served as mentor to junior team members. Greeted customers entering the store to ascertain what each customer wanted or needed. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including museum window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Communicated with vendors regarding back order availability, future inventory and special orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Key Achievements
· Helped transition the museum to close its doors and relocate.
· Helped with the grand opening of the museum at its current location.
· Promoted several times
Education
2014 DeVry University- Fort Washington, Pennsylvania, United States
Bachelor of Science- Business Administration
· Concentration in Sales and Marketing
· Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web
· Related coursework: Business Management, Advanced Composition of English, Marketing, Fundamentals of Communication, Public Speaking.
· Dean’s List: Summer 2012, Fall 2012, Winter 2013
Certifications/Awards
· 2008 Authentic Bartending School- Philadelphia, Pennsylvania, United States
o Certification- Mixology
· CPR, First Aid, & AED Trained for Adults and Children – EXP. 7/2016
· Peer Mediation Trained and Certified Trainer
· President’s Award from Bill Clinton
· Leon H. Sullivan Award
Volunteer Experience
· For the People Law in Plain Language Radio Show
· Director for Children’s Choir
· Domestic Violence Run ‘13
· Aids Walk 2007
· G-Town Radio Station
· WHYY 2005-2006
· Mentor for Children
· Spoken word artist/Poetry teacher for kids in need
· Community Organizer
Managing Producer, Board Operator- Current Occupation (Part time)
For the People Law in Plain Language Radio Show- Philadelphia, Pennsylvania
Overseen the day-to-day business affairs of the For the People Law Show. Advised and counseled radio personnel concerning professional matters. Organized music choices, guests, callers for talk radio or competitions, timings, and overall show content. Operated the technical controls (sound volume levels, recording software, switchboard, etc.) for on-air talent.
Key Achievements:
· Transformed an under producing team immediately ,which elevated show creation, while building morale and motivation
· Awarded for my interactions with high profile/celebrity clients
· Promoted from team member to Assistant Producer.
· Promoted for hard work into a created position: Managing Producer
Home Furnishing Consultant- 5/2012- 11/2012
American Signature Inc. - Philadelphia, Pennsylvania
Identified prospective customers using lead generating methods (good customer service) and performing an average of 25 or more sells per day. Participated in various incentive programs and contests designed to support achievement of production goals. Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with an 80% success rate. Computed sales prices, total purchases and processed payments. Helped customers with questions, problems and complaints in person and via telephone.
Key Achievements:
· Surpassed personal and store quota and became #1 salesperson in the store.
Cage Cashier- 01/2011- 02/2012
Parx Casino- Bensalem, Pennsylvania
Executed customer transactions, including deposits, withdrawals, money orders and checks. Organized, stocked and maintained the teller window area. Processed cash withdrawals for clients with credit cards, credit lines, and/or cashier's or traveler’s checks. Trained employees on keeping up with world-class customer service while operating the cash drawer. Ensured high quality visit while interchanging high volumes of currencies.
Key Achievements:
· Provided world class customer service while handling cash draws that valued up to half a million dollars
· Promoted to Team Lead of the cashiers.
Guest Relations- 03/2009- 10/2011 (Seasonal)
Philadelphia Zoo- Philadelphia, Pa
Operated a cash register to process cash, check and credit card transactions. Developed positive customer relationships through friendly greetings and world-class customer service. Trained and served as a peer coach for new sales associates .Answered questions regarding the zoo and the zoo store; the animals, memberships, and its merchandise. Operated amusement park rides. Ensured high quality visit to guests.
Key Achievements:
· Team Member of the Month- several times.
· Promoted four times.
· Team Lead of a group of 30.
Experience Host, Birthday Party Host, Birthday Party Coordinator- 06/2008-12/2008 (Seasonal)
Please Touch Museum- Philadelphia, Pennsylvania
Managed team of 20+ professionals. Trained, coached, and mentored staff to ensure smooth adoption of new birthday party program. Served as mentor to junior team members. Greeted customers entering the store to ascertain what each customer wanted or needed. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including museum window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Communicated with vendors regarding back order availability, future inventory and special orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Key Achievements
· Helped transition the museum to close its doors and relocate.
· Helped with the grand opening of the museum at its current location.
· Promoted several times
Education
2014 DeVry University- Fort Washington, Pennsylvania, United States
Bachelor of Science- Business Administration
· Concentration in Sales and Marketing
· Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web
· Related coursework: Business Management, Advanced Composition of English, Marketing, Fundamentals of Communication, Public Speaking.
· Dean’s List: Summer 2012, Fall 2012, Winter 2013
Certifications/Awards
· 2008 Authentic Bartending School- Philadelphia, Pennsylvania, United States
o Certification- Mixology
· CPR, First Aid, & AED Trained for Adults and Children – EXP. 7/2016
· Peer Mediation Trained and Certified Trainer
· President’s Award from Bill Clinton
· Leon H. Sullivan Award
Volunteer Experience
· For the People Law in Plain Language Radio Show
· Director for Children’s Choir
· Domestic Violence Run ‘13
· Aids Walk 2007
· G-Town Radio Station
· WHYY 2005-2006
· Mentor for Children
· Spoken word artist/Poetry teacher for kids in need
· Community Organizer
